I’m worried that I might need to change jobs.
Despite the fact that I love working here, I also am starting to despise it. I guess you could call it a love hate relationship. For those of you just coming in now, I work at a restaurant as a waitress. I take a lot of pride in my work and always to my job to the best of my abilities. If that means doing extra work and helping out here and the…so be it.
Lately it’s been a sort of free for all. Some employees come in (late most of the time), do the bare minimum so as not to get yelled at, give less than average service, and do their best to duck out early (pretty much taking their cash and running). What do the rest of us hard workers get? Well, I’ll tell you what I got.
Last Sunday morning, I got into work at eleven a.m. And started setting up for lunch. The second waiter came in at noon and there were a few tables sat in the restaurant. The “manager” who was working (and I put the word manager in quotations because he’s never worked in a restaurant before this and can’t even speak French) asked me to pass the credit card of a customer who wanted to buy a gift card.
Now, let me make something undeniably clear. It is a manager’s responsibility to do that because you need a manager card to complete the purchase. Seeing as how I used to work as an assistant manager, he figured I would know how to do it, which luckily for him – I did.
I helped him and showed him how to do it. Even though I had already shown him how to do it twice before, I was very patient with him and then I offered to show him again – this time writing down all the instructions for future use.
He said NO.
I told him that he needs to learn how to do it, since he is the manager, but he said he was okay to do it on his own.
Then, later on that evening, I had a few tables in my section. One was ready to pay, another was ready to order, and on table had just sat down. Sure, I had quite a few things to take care of, but completely manageable. All of a sudden, the hostess comes up to me and says “You have to activate this gift card.”. I told her to ask the manager, since I was busy, so she did. Next thing I know she comes running towards me saying “He said that you have to do it.”
I was furious.
I offer to teach you, you say no and then all of a sudden you say I’m responsible for doing your job? No way, Jose! So I firmly told the hostess “Tell the manager that my responsibility right now is to do my job and take care of my customers and that right now I don’t have time to do his job.”
As I’m ringing up my orders, the manager comes up to me and says that I have to do it. I told him that it’s his responsibility and that I was busy. He stormed off.
So, I continued with my job of serving the customers in my section. Suddenly, I see the manager on the phone, desperately trying to figure out how to activate the gift card. He called the big boss.
“I have time now, let me do it.”
“Just show me how to do it.”
“No! I don’t have time right now to show you. Just give me the card and let me do it.”
So he did and it finally got done.
Right after, he went to the hostesses and got mad at them, saying that they gave me too many tables and that I couldn’t handle my section. Excuse me? What? The only reason I was all of a sudden rushing around was because he was trying to make me do his job. So the hostess had stopped sitting me tables.
I was so angry. Beyond angry, actually. First, I offer to help you and you say no. Then, you try to force your job on me and when I saying don’t have time to help you get the hostess to stop giving me tables saying I can’t do me job?
Here’s the kicker. At the end of my shift he asks me to write down all the instructions. I’m sorry, but go fuck yourself.
“Sorry, I don’t have time to show you after my shift. I need to go home”
Now, is that the way to treat a good employee?
I think not.